Refund and Cancellation Policy

Last updated: 27 August 2026

1. Activating your loop

Activating a loop starts the service immediately. By activating, you're asking us to begin right away and confirming you understand this, per our Terms section 5.

You have 48 hours to cancel an activation. Cancelling in this window is automatic: full refund, your loop returns to an editable draft, and your uploaded content stays exactly as it was.

You may cancel an activation up to twice per loop. Beyond that, activation is final.

To cancel, contact support@circulta.com. No form or reason needed.

2. After the cancellation window

Once the window closes, your term is paid in full and is not generally refundable for that reason alone. Two exceptions:

Where we cannot deliver the service. If the service fails for a prolonged period through our fault and we cannot fix it, we refund the unused part of your term.

Where we end your service without cause. Same, the unused part of your term is refunded.

3. Cancelling renewal

You can stop your service from renewing at any time before the term ends. Your loop keeps working until the paid term expires, then shows an end-of-loop page. There is no charge for cancelling and no refund for the term already paid.

4. The free draft

Nothing to refund. A draft costs nothing until you activate it. Delete it from your account whenever you like.

5. Momentum purchases

Momentum top-ups are one-time purchases. If you bought one by mistake, contact us within 14 days and, if unused, we'll refund it.

6. How refunds are paid

To the original payment method, through Stripe, normally within 5-10 working days.

7. Problems

Talk to us first, support@circulta.com. Most things are fixable, and we'd rather fix them than argue about them. This isn't a self-service or advertised feature; it's simply how we handle it when you reach out.

See also our Terms of Service and Privacy Policy.